Miel Sisters

Returns & Exchanges

The sweetest Guarantee: We believe that we have created the world’s most comfortable, sexy and fresh underwear. We are more than happy to offer a 20-day sweet satisfaction guarantee.

If you are not a 100% satisfied with your Miel Sisters purchase you can return or exchange the full-priced unworn or unwashed products with all original tags attached within 20 days of receiving your shipment. Please note that shipping fees are not refunded. Refunds will be credited back to the original purchasing card.

Returns:

  • You can return your purchase for up to 20 days of receiving your shipment.
  • Products must be in the condition you receive them and include original packaging.
  • Please include original invoice whit item to be refunded.
  • Exchange shipping has a cost of $7.00 CAD in Canada, $10.00 US in the US.
  • Ship your own: You can also send the purchase back to us at the address below using any other trackable method, at your expense.
  • Once the return is received and inspected by our customer service team (usually within 72 hours of receipt), your refund will be process within 7 working days EST time.
  • If you received free shipping on your original purchase you will not be entitled to free shipping on an exchange. You will be charged the standard Post Canada/USPS postal rate.

Exchanges:
Quality is of greater importance to us. We work closer with our factories and ensure that the quality meets our exacting standards.

For an exchange or full refund:

  • We will accept any defective item for refund or exchange.
  • To ensure proper delivery please send your purchase back to our return address.

Our return address  for CANADIAN CLIENTS is:
Miel Seamless Division – Montelle Intimates
9250 avenue du Parc, suite 550
Montreal, QC H2N1Z2
T: 1.866.278.3739 ext 222

Our return address  for US CLIENTS is:
Miel Seamless Division – Montelle Intimates US
1 Lincoln Blvd, Suite 105
Rouses Point, NY 12979 
T: 1 866 278 3739 ext 222

Our e-mail address is:
E: rosita@montelle.ca
E: info@mielsisters.com

Please note: We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards. See below for further information.

Non-refundable, non-exchangeable items:

  • Garments without invoice or original packaging.
  • Worn or laundered garments with hangtags removed.

Piece of advice: to ensure proper hygiene, please wear your own underwear beneath the try-on item. Also, please avoid wearing deodorant as these can leave marks, which may make the item non-returnable.

Further Questions: 
Please contact us at: 
Miel Seamless Division – Montelle Intimates
9250 avenue du Parc, suite 550
Montreal, QC H2N1Z2
T: 1.866.278.3739 ext 222
E: rosita@montelle.ca

Thank you,
Miel Sisters

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