Frequently Asked Questions
There’s no minimum order.
Paypal payments will be processed by Paypal’s secure payment method. You don’t need to have an account for payment.
Your credit card will be charged only on shipment.
VISA or MASTERCARD through PAYPAL. All Credit Card payments will be processed through the secure method from PAYPAL.
Our website currently only allows online payment in US$. We are working hard to fix this issue, which is causing problems for many of you. In the meantime, we will be happy to process your order over the phone in CAD funds. Please call us at 1.866.278.3739 ext 222. We’ll make sure your sweetest things are paid for in Canadian dollars!
Returns and Exchanges
Please see our policy on returns and exchanges.
Shipping and Handling
Please see our shipping and handling details.
We believe that we have created the world’s most comfortable, sexy and fresh underwear. We are more than happy to offer a 20-day sweet satisfaction guarantee.
If you are not a 100% satisfied with your Miel Sisters purchase you can return or exchange the full-priced unworn or unwashed products with all original tags attached within 20 days of receiving your shipment. Refunds will be credited back to the original purchasing card.
Online Security: We use Secure Sockets Layer (SSL) encryption for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Please see our size chart & fit guide.
To extend the life of your Miel underwear:
- Hand wash in cool water and dry flat or hang to dry.
- If machine wash is your only option, please use a wash bag and select a gentle cycle.
- Please avoid the Dryer. Our unique technology allows your Miel underwear to dry quickly.